We’re around most of the time, contact us if you need to.
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
They vary a lot depending on where you live unfortunately. Delivery charges are calculated in the basket or at checkout based on the weight of your order and where you live. We don't currently have shipping prices honed in for every country, therefore if the costs seem extortionate, please contact us and we will confirm how accurate they are.
Which payment methods are accepted in the Online Shop?
PayPal, and within the UK, direct bank transfer. Remember that you do not need a PayPal account to pay via PayPal.
How long will delivery take?
Once your order has been manufactured it will be shipped out. Shipping within the UK should take approximately 3 working days, countries within Europe and North America are 10-15 working days. Contact us for delivery information to other countries, as it gets very complicated!
What exactly happens after ordering?
After you place an order we order in the appropriate materials if you are using something exotic, this can take up to a week, we keep a stock of our standard materials though. If your order requires design work, we will send you a set of proofs to check before we cut your order
Do I receive an invoice for my order?
Yes, PayPal will send you an invoice for your order, and you will also receive an itemised order summary directly from us.
Can you make something completely different for me?
Send us an email